Return policy

We offer a 30-day free return policy.

This means that if you are not satisfied with your purchase for any reason, you can return your purchase to us within 30 days of receiving it. We will issue you a full refund for the price you paid for the item(s).

You can also return your item(s) to one of our own Helly Hansen brand stores and our staff will help you exchange the item (s). Find the nearest Helly Hansen brand store here (Helly Hansen brand stores are marked with a red HH-logo in the list)

Please note that exchanges can only be made with the store's local assortment.

We accept returns if:

  • The Products are unwashed and not used in any way
  • The product is in its original, undamaged packing (a carefully opened package will not be considered damaged)
  • All tags are attached
  • You are allowed to try garment or shoes on for fit, unless we have indicated otherwise (but you cannot wear them)
  • The product is complete (e.g. both items of a pair must be returned)
  • You have kept your proof of postage - in case the return is lost in transit

 

Please click here to find our contact information.

 

How to return a product:

 


For us to be able to process a return we need to log it through our customer service. This is what you have to do:

 

  • Call your country-specific Helly Hansen eCommerce Customer Service number (see list below)
  • Get your return-number, shipment-label and further instructions from customer service
  • Send the product back to the address on the label. Some countries offer pick-up at your door as well.
  • Keep your proof of postage.

 

CountryCustomer Service NO.
Austria 0800 293 353
Belgium 0800 766 40
Canada 1 866 376 4183
Czech Republic 228 880 955
Denmark 808 846 19
Finland 0800 918 118
France 0800 91 5284
Germany 0800 1830 163
Greece 00800 4413 1531
Hungary 0680017725
Italy 800 789 513
Luxembourg 800 281 65
Netherlands 0800 022 9703
Norway 800 143 19
Poland 0800 121 4236
Portugal 800 880 499
Spain 9009 871 26
Sweden 0207 991 09
Switzerland

0800 834 788

UK & Ireland

0800 142 2210

United States

1 866 376 4183

IMPORTANT: If you send us your returns without contacting customer service and acquiring the return-number we may not be able to process your return, and cannot guarantee a refund.

 

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