FAQ's

How do I search for a product?

For your convenience we have designed many different options to filter or search among our products. At the top navigation in the right corner, you can browse through the categories and then refine what product type you are looking for. You also have the option to filter into e.g. collection, sport and material.

If you know exactly what you need, you can use our search facility, type it in and you will find everything related to your search.

When you have found what you were looking for, simply click "add to bag", and return to shopping or follow the screen instructions to fill in payment and delivery details.

How do I use my promotion code?

Make sure you type your code to the appropriate box when you check out, and hit "update" to apply it to your order. If it is not applied at this point, we can't apply it to the same order later on (although you may be able to use it on a subsequent order).

If you have any other questions about discount codes, please contact Customer Service.

I have seen an item but it no longer seems to be in stock

Some of our most desirable products will run out, so you do need to buy it before it's gone. However some of our items are basic styles that we will get frequently. Keep an eye on the shop or visit our storefinder to contact a retail store near you.

How does your delivery service work?

Our courier will deliver your items Monday through Friday to the delivery address you submitted when you placed the order.

Our courier will make at least two redelivery attempts. At each attempt our courier will leave you a card which provides you with details for redelivery and also collection, if possible. The courier will typically keep a parcel for up to 7 days before returning it to sender as undelivered. Note that our courier also may deliver to your neighbors, where appropriate.

CountryStandard Shipping*

Standard shipping cost

Expedited ShippingExpedited Shipping cost
Canada 3-4 days CAD 12 1-3 days CAD 40
US 2-5 days $ 8 1-2 days $ 25

*Working days. Please add 2 days warehouse processing time

What countries do you ship to?

At the moment we ship to the following countries:

  • Canada
  • United States

We are sorry, but if your country is not on the list, we currently cannot ship to it. We are adding more countries continuously so please check back

Has my order been shipped?

As soon as your order has been sent out, we will send an email to let you know.

If you do not receive your order within the specified delivery time, please contact Customer Service, and we will look into it. If you created an account before you submitted your order, you can track your orders by visiting "My Account" and clicking "Order history". There you can review your past orders and the status of your current order.

If you did not create an account, or if you signed up after placing your order, you will not be able to see the order status. If your order has not been delivered within the given timeframe, please contact our Customer Service Team who will track it down for you.

An item is missing from my order

If the delivery note says an item should be in your parcel but it is not, please get in touch with Customer Service. Let us know the order number and the product code or product name of the item you wanted, and we will look into it.

We will usually be able to send you the item we missed, but on the rare occasion that is not possible, we will quickly refund the money you paid for it.

I have just placed an order. Can I cancel or change it?

Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch.

You have an option to cancel but you need to be quick about it. Please call Customer Service immediately, and they will do their best to fulfill your request. However we cannot promise that they will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped.

For additional information about canceling your order, check our Returns Policy.

If your order already has been shipped, you will need to return the order to us. Please go to "How do I return an item?"

I have received an incorrect item in my order

If you have received an incorrect item, we sincerely apologize.

Please contact Customer Service straight away, and let us know the following details:

  • Your Order Number
  • Product Code/Product Name
  • If you want a refund or replacement

How do I pay for my order?

There are a number of payment options to choose from:

  • MasterCard
  • VISA
  • Visa branded Dankort
  • Solo/Maestro (UK only)
  • Paypal

All credit and debit cardholders are subject to validation and authorization by both the card issuer and us to maintain security and to prevent fraud.

Do you have a size chart?

Yes, we never want to send you anything that doesn't fit properly. Check out our size chart on the product page or here for measurements. You will find all the information to ensure our product fits perfectly and looks great.

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