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Customer Service

Do you have any questions, concerns or comments please contact us right away. We are always happy to hear from you.

Our courier will make at least two redelivery attempts. At each attempt our courier will leave you a card which provides you with details for redelivery and also collection, if possible. The courier will typically keep a parcel for up to 7 days before returning it to sender as undelivered. Note that our courier also may deliver to your neighbours, where appropriate.

 

Submit a request

Complete the form below to submit a request for customer support.
Before submitting a request, please consult our Customer Service page. To request additional assistance, please fill in the fields below with as much detailed information as possible and send it to us.

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Please contact our Customer Service on the number you find below referring to your country or use our Contact page to send us your enquiry.

CountryCustomer Service NO.
Austria 0800 293 353
Belgium 0800 766 40
Canada 1 866 376 4183
Czech Republic 228 880 955
Denmark 808 846 19
Finland 0800 918 118
France 0800 915 284
Germany 0800 1830 163
Greece 00800 4413 1531
Hungary 0680 017 725
Ireland 180 053 55 54
Italy 800 789 513
Luxembourg 800 281 65
Netherlands 0800 022 9703
Norway 800 143 19
Poland 008 001 214 236
Portugal 800 880 499
Spain 900 987 126
Sweden 0207 991 09
Switzerland 0800 834 788
United Kingdom 0800 142 2210
United States 1 866 376 4183

 

Toll free numbers are only free from fixed telephone lines, your mobile operator may charge you for call made to toll-free numbers, charges for toll-free calls are governed by your mobile operator, your mobile operator may block calls made to toll free numbers. Alternative contact details for our Customer Centre is 0044 161 332 7080. Our opening hours are 09:30 to 19:00 CET Monday to Friday.

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For all press and media relations enquires please visit the Press room at our brandsite.

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