Agreement – Helly Hansen


The website (the "Website") is a site operated by Helly Hansen (U.S.) Inc., 3703 I Street NW, Auburn, WA  98001, registered in the State of Washington under registration numbers: Washington State Unified Business Identifier Number 600-368-759 and Federal Tax Identification Number 91-1096586  and is hereinafter referred to as the “Seller”. The Buyer is the person stated as Buyer in the Order (the “Buyer”).  The Seller supplies the Products ("Products") listed on the Website.

These conditions of sale constitute, together with the Order and the Order Confirmation, the total contractual basis for the purchase (the “Agreement”).


Information about the total amount to be paid by the Buyer, including federal, state/provincial, and local taxes, including environmental fees and all other fees and delivery costs, and the purchase specification of each element of the total price, is given in the Order before payment is made.


The Seller will acknowledge receipt of the Order electronically.  All Orders are subject to acceptance by the Seller.  As the acknowledgement of receipt is not acceptance of the Order, the Seller will confirm such acceptance to the Buyer by sending an e-mail that confirms that the Product has been despatched (the "Order Confirmation").  The Buyer shall review the Order Confirmation for any non-compliance with the Order both in terms of numbers, type of Product, price etc. Any discrepancy between the Order and the Order Confirmation shall be reported to the Seller as soon as reasonably possible either by clicking the contact us button or by calling the Seller at +44 161 332 7074.

Seller cannot be held liable for and is not bound by writing or typing errors occurring in the communication with the Buyer.

Seller reserves the right to cancel an Order or a part of an Order if the Product is out of stock. If out of stock, the Seller may offer the Buyer information about alternative Products. The Seller also reserves the right to cancel Orders which are assumed to be subject to resale.  Seller will promptly notify the Buyer of the cancellation and will offer a full refund for all monies paid for the cancelled Order.

In Order to be able to shop at, the Buyer must be over 18.


The Product is to be paid at the time the Order is dispatched from Seller. The total purchase price will be reserved on payment card used, upon placement of the Order. If such reservation cannot be made, the Seller reserves the right to cancel the Order and will promptly notify the Buyer of such cancellation.


The Seller will ship the Order within thirty (30) days of the date of the Order confirmation.  If Seller anticipates any delay in shipping the Order beyond 30 days, Seller will notify Buyer of the delay and provide a revised shipment date, as well as an opportunity for the Buyer to cancel the Order. 

Delivery will be made to the address stated in the Order. The Buyer chooses the method of delivery from the choices offered upon of Ordering. Delivery costs such as shipping and handling charges are in addition to the price of the Products and will vary depending on your shipping address and the method of delivery selected. 

The date of delivery will depend on the Buyer’s chosen method of delivery and will appear at the Order confirmation. If more than one Product is ordered, the Seller reserves the right to send the Products in separate shipments.


The Buyer is responsible for loss or damage to the Product from the time the item is delivered to the Buyer according to the Agreement. If the time of delivery has arrived and the Buyer fails to have the Product delivered to him after the Product is available to the Buyer, the Buyer will be responsible for any loss or damage to the Product.


The Buyer may cancel the purchase of the Product without penalty at any time before shipment and Buyer will receive a full refund or credit within 30 days, with no additional charges or fees. Buyer needs to call customer service at +44 161 332 7074 and ask to cancel or return order.

After shipment, the Buyer may cancel the purchase with 30 days of receipt and return the Product for any reason.  The right of cancellation may be exercised even if the Product is free from defects. Buyer needs to call customer service at +44 161 332 7074 for return authorization number.


When the Buyer receives the Product, he or she should examine whether or not the Product is in accordance with the Order and whether the Product has been damaged during transport or whether the Product suffers from defects.


If the Product has a defect, the Buyer must, within reasonable time after the Buyer became aware of the defect, make a default notice to the Seller and of his intention to make a claim. This must be done no later than thirty days from when the defect was discovered by the Buyer. Any notices of default and notices of claims must be made by calling customer service at +44 161 332 7074.


If the Buyer does not submit payment according to the Agreement, or payment is rejected or denied (in the case of payment by credit, debit or bank card), the Seller can cancel the Agreement.


The Seller will collect and store personal information that is necessary in order for the Seller to be able to comply with the obligations under the Agreement.

This website is a general audience website and is not targeted to or intended for use by children.  This site will never knowingly request or collect personally identifiable information from children under the age of 13. 

If the Buyer has provided his or her consent, the Seller may use the Buyer’s personal information for other purposes, for example sending advertising material or information about Products. Such voluntary and informed consent may be given by the Buyer upon entering into the Agreement.

The Buyer can contact the Seller, either by phone at +44 161 332 7074 or by clicking the contact us button if the Buyer has questions about the Seller’s use of personal information, or if the Buyer wants to cease the use of or change the personal information.

The Buyer may access the Seller's privacy policy


The parties shall try to settle any disputes amicably. If an amicable settlement cannot be reached, the matter shall be settled before the courts.

Unless otherwise provided for by applicable law, this Agreement shall be governed by and construed in accordance with the laws of the State of Washington. Exclusive venue for any action brought hereunder shall be the state and federal courts located in King County, Washington. 

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