Return policy

We offer a 30-day exchange & return policy. This means that if you are not satisfied with your purchase for any reason, you can return your purchase to us within 30 days of receiving it. We will issue you a full refund for the price you paid for the item(s) or help you exchange the item(s).

You can also return your item(s) to one of our brand stores and our staff will help you exchange the item (s). Find the nearest Helly Hansen brand store here

We accept returns if:

  • The Products are unwashed and not used in any way
  • The product is in its original, undamaged packing (a carefully opened package will not be considered damaged)
  • All tags are attached
  • You are allowed to try garment or shoes on for fit, unless we have indicated otherwise (but you cannot wear them)
  • The product is complete (e.g. both items of a pair must be returned)
  • You have kept your proof of postage - in case the return is lost in transit


Please click here to find our contact information.


How to return a product:

For us to be able to process a return we need to log it through our customer service. This is what you have to do:


  • Call your country-specific Helly Hansen eCommerce Customer Service number (see list below)
  • Get your return-number, shipment-label and further instructions from customer service
  • Send the product back to the address on the label. Some countries offer pick-up at your door as well.
  • Keep your proof of postage.


CountryCustomer Service NO.
Norway 800 143 19
Sweden 0207 991 09
Czech Republic 228 880 955
Denmark 808 846 19
Germany 0800 1830 163
Finland 0800 918 118
Netherlands 0800 022 9703
Italy 800 789 513
France 0800 091 5284
Belgium 0800 766 40
Spain 9009 871 26
Austria 0800 293 353
UK & Ireland 0800 142 2210
Switzerland 0800 834 788
Luxembourg 800 281 65
Greece 00800 4413 1531
Portugal 800 880 499



0800 121 4236


1 866 376 4183


1 866 376 4183

IMPORTANT: If you send us your returns without contacting customer service and acquiring the return-number we may not be able to process your return, and cannot guarantee a refund.


Change your country

Select your country to change currency: